Why buy from My Pet Box? Personalised Service, 100% Natural Ingredients, Delivered to your door, Convenient, Premium Nutrition

FAQs

 

Is raw meat good for my pet
Like humans dogs thrive on real whole-food.  Today, dog allergies and dog obesity are at an all time high due to the quality of the food they are consuming.  In the wild dogs thrive on a raw diet.  They eat every part of the animal in the wild starting with the offal which is the most nutrient dense which is why every meal selection contains offal.  If you have concerns or your pet has other health issues other than allergies or obesity please consult your vet.   Every dog is different and what is good for one may not suit another

 

I have more than one animal?

You can select a larger size to accommodate more than one animal.  Please contact us at support@mypetbox.co.nz and they can help you with the right size for your pets.

Can I cancel my order at any time?
Yes. But your order must be paused, cancelled or changed by Monday noon before the delivery is expected to be delivered to your door.  For instructions to manage your subscriptions CLICK HERE

 

Can I purchase without signing up for a subscription? 
Its quick and easy to create a login and you only have to do it once.  We take pride in our customer service and want to know our customers.  Our online chat staff are available during office hours to assist you.

 

I'm going away on holiday, can I pause my subscription?
Yes. You can pause your order anytime up to noon Monday before your order is due to be delivered to your door.  Log in to your account from the My Pet Box website and edit your account.  You can sign up and cancel, pause or update your delivery at any time.  For instructions to manage your subscriptions CLICK HERE

 

How much does it cost?
Depending on the size of your furry bestie the costs start at around $1.82 per meal. The best way is to get a quote or contact our support team on live chat, messenger or email.  All the contact details are on the contact page.

 

What happens if I'm not home when my delivery arrives?
The courier driver will leave My Pet Box at your door.  Unless there are special instructions in your order.  It is your responsibility to get your My Pet Box inside.

 

What days do My Pet Box deliver?
We currently deliver on a Friday, Saturday delivery is available for an extra charge depending where live. 

 

Do you deliver to my area?
We deliver to most places in NZ.  Rural is a little harder and gets dropped off to your nearest NZ Post drop off.  

 

How do I change my address?
Log in to your account from the My Pet Box website and edit your account.
HAVE MORE QUESTIONS?
We would love to hear from you, please contact us